Tag: customer support

Whatsapp business API vs Whatsapp business app

WhatsApp Business App vs API: Same Same, But Different?

Which one should you choose for your business communications: the WhatsApp Business API, or the WhatsApp Business App? Here's the difference between the two.

/ July 25, 2019
Blog Feature Image

Customer Engagement In The Philippines: The Texting Capital Of The World

Home » customer support The Philippines has over 110 million mobile subscriptions with the ability to receive text messages.  It is time for businesses to transform quickly to meet the demands of the tech-savvy generation of today. We do see...

/ May 16, 2019
Video Interaction Update

New Video Interaction Features To Improve Your Experience

Wavecell is delighted to announce the launch of new and exciting features to the our Video Interaction solution.

/ March 5, 2019
WhatsApp Business and Zendesk Support Integration

Elevating Customer Support: WhatsApp Business And Zendesk Integration

Lean on the power of Zendesk while leveraging on the reach and capabilities of WhatsApp Business to enhance your customer support workflows.

/ February 21, 2019
customer support video call technology

How Video Call Technology Is Revolutionising Customer Service

Customer service tools have long been due for an upgrade. The revolution is ongoing and we believe that video call technology is fueling the change.

/ September 19, 2018
tips on increasing conversion rates in southeast-asian e-commerce businesses

3 Tips How Southeast-Asian E-Commerce Can Increase Conversion Rates

E-commerce businesses in the digital age can benefit massively by using cloud communications to better optimise their conversion rates.

/ May 2, 2018
woman using phone and video interaction on sofa

Is Video Interaction The Way To Create Happier Customers?

Customer service is the make-or-break factor for any business - bad customer service can be costly, and also a PR nightmare. Fix this with Video Interaction

/ April 10, 2018