Hong kong , Hong Kong

Pre-Sales Engineer

  • Job Category: Sales & BD

Wavecell, an 8×8 company, is a leading Communications Platform as a Service (CPaaS) provider. We help businesses transform their customer communications experience by leveraging on our SMS, Chat Apps, Video Interaction and Voice solutions; packaged in a single cloud-based multi-channel platform. Our solutions are available as APIs and ready-to-use SaaS tools, empowering developers and enterprises alike to build better services. 

About the Role

We are looking for a Pre-Sales Technical Engineer who has experience with Mobile Messaging, Cloud Services, or Mobile Technology, has international exposure and enjoys working in a fast-growing cloud communications company. This role will be based in our Hong-Kong office and reports to the Pre-Sales Engineering Manager.

Job Description

 The Solution Engineering Manager will be responsible for all various technical aspects related to customer needs. This role will be involved in presale and post-sale technical activities.

 The candidate needs to demonstrate hands-on experience in supporting solution selling as well as a technical understanding of the customer environment acting as a telecom consultant. This the candidate will have to set up a team in South East Asia with a primary focus in Indonesia, Singapore, Thailand, and the Philippines.

 We are looking for a team player who has a passion for selling innovative, disrupting products and a deep understanding of the mobile cloud communications industry.

Main Responsibilities 

  • Supporting the Sales Team with any technical-related topics during pre-sales activities by identifying technical challenges and solutions and assisting to present services and solutions to the customer or partner
  • Responding to tenders and requests for technical information in a timely manner
  • Identifying current and future customer service requirements by establishing the right connections with potential and actual customers
  • Acting as a Telecom / Solutions consultant by making sure all technical matters are managed and under control
  • Taking full ownership and accountability of all technical sales processes and matters
  • Validating correct and clear delivery process for Wavecell with compliance to customers or partners’ expectations
  • Acting as the internal technical reference or point of contact for all customers’ technical matters
  • Capturing technical requirements that are relevant to Wavecell’s Product department
  • Creating and be accountable for all client proposals, contracts, and other technical documentation

Desired Skills and Experiences

  • Ideally 5 years of technical pre-sales role in the Mobile or Telecom industry with at least 3 years of experience in a field facing role. Previous experience in the mobile messaging industry is highly beneficial
  • Technical know-how to understand complex telecom cloud-based solution
  • Able to meet tight deadlines, follow up on commitments, and take disciplinary action wherever appropriate
  • Good presentation, communication, and interpersonal skills with strong selling and sales aptitude
  • Strong sense of responsibility, initiative, and commitment
  • Excellent overview of the business to closely track industry and product trends to stay at the top of the game
  • Ability to multi-task with strong attention to detail
  • Customer-driven focus and excellent people skills to establish a good rapport with customers
  • Strong interpersonal, negotiation and persuasive skills across all levels
  • Resourceful, strong problem-solving skills and ability to work independently and cope with the pressure
  • A strong team player with excellent personal relationship skills
  • Independent with hands-on personality
  • High levels of integrity, autonomy, and self-motivation
  • Experience in a Service or Product industry will be an advantage
  • Written and Verbal fluency of English and Mandarin is required (Fluency in Cantonese is advantageous.)

Qualifications 

  • Bachelor’s or Master’s Degree in telecom/engineering 

Application 

Please send an application letter and your resume to careers-sales@wavecell.com with subject containing: “Pre-Sales Engineering Manager” 

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  • Singapore (HQ)
  • Philippines
  • Indonesia
  • Thailand
  • Hong Kong
  • Japan
Wavecell Pte. Ltd. Singapore
18 Cross Street
#09-01, China Square Central
Singapore 048423
Tel: +65 6221 1521
Fax: +65 6227 9038
Wavecell Inc. Philippines
BGC Corporate Center, 24th Floor 30th Street, Corner 11th Ave, Taguig
1634 Metro Manila
Philippines
Tel: +632 790-0147
PT. Wavecell Solutions Indonesia
Freeware Suites
Equity Tower, 18th floor
Sudirman Central Business District Lot 9
Jl. Jendral Sudirman Kav. 52-53
Jakarta 12190
Indonesia
Wavecell Co., Ltd. Thailand
NST One Building, Floor 4
Unit 04-07 Silom Road Soi 1
Bangrak
10500 Bangkok
Thailand
Wavecell Pte. Ltd. Hong Kong
Unit 603, 6/F, Office Tower 1 Admiralty Centre
18 Harcourt Road
Admiralty
Hong Kong
Wavecell Japan
7F AXALL ROPPONGI
7-8-6 Roppongi Minato-ku
Tokyo 106-0032
Japan