Jakarta, Indonesia

Pre-Sales Technical Engineer (Indonesia)

  • Job Category: Engineering
  • Job Type: Full time

We are looking for a Solutions Engineer who has experience with Mobile Messaging, Cloud Services, or Mobile Technology, has international exposure and enjoys working in a fast-growing cloud communications company. This role will be based in our office in Jakarta, Indonesia.

As a Solutions Engineer, you will be responsible for all technical aspects relating to customers’ needs. This role will be involved in pre-sales and post-sales technical activities. To be successful in this role, you will need to demonstrate hands-on experience in supporting solution selling as well as have a strong technical understanding of the customer environment. You will also need to be a team player who has a passion for selling innovative products and a deep understanding of the mobile cloud communications industry.

This role is a great opportunity for ambitious and autonomous personality who enjoys challenges and aims for success.

Main Responsibilities

  • To support the Sales Team with any technical-related topics during pre-sales activities by identifying technical challenges and solutions and assisting to present services and solutions to the customer or partner
  • To respond on tenders and requests for technical information in a timely manner
  • To identify current and future customer service requirements by establishing right connections with potential and actual customers
  • To act as a Telecom / Solutions consultant by making sure all technical matters are managed and under control
  • To take full ownership and accountability of all technical sales processes and matters
  • To validate correct and clear delivery process for Wavecell with compliance to customers or partners’ expectations
  • To act as the internal technical reference or point of contact for all customers’ technical matters
  • To capture technical requirements that are relevant for Wavecell’s Product department
  • To create and be accountable for all client proposals, contracts and other technical documentation

Desired Skills and Experience

  • Ideally 5 years of operational technical role in the Mobile or Telecom industry with at least 3 years of experience in a field-facing role. Previous experience in the mobile messaging industry is highly beneficial
  • Technical know-how to understand complex telecom cloud-based solution
  • Able to meet tight deadlines, follow up on commitments, and take disciplinary action wherever appropriate
  • Good presentation, communication and interpersonal skills with strong selling and sales aptitude
  • Strong sense of responsibility, initiative and commitment
  • Excellent overview of the business to closely track industry and product trends to stay at the top of the game
  • Ability to multi-task with strong attention to detail
  • Customer-driven focus and excellent people skills to establish good rapport with customers
  • Strong interpersonal, negotiation and persuasive skills across all levels
  • Resourceful, strong problem-solving skills and ability to work independently and cope with pressure
  • A strong team player with excellent personal relationship skills
  • Independent with hands-on personality
  • High levels of integrity, autonomy and self-motivation
  • Experience in a Service or Product industry will be an advantage

Qualifications

  • Bachelors or Master’s Degree from a leading telecom-engineering institute or university
  • Written and verbal fluency in English is required

Application

If you think you are the right profile, please send an application letter and your resume to: careers-sales@wavecell.com with subject containing: “Pre-Sales Technical Engineer”

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  • Singapore (HQ)
  • Philippines
  • Indonesia
  • Thailand
  • Hong Kong
Wavecell Pte Ltd Singapore
18 Cross Street
#09-01 China Square Central
Singapore 048423
Tel: +65 6221 1521
Fax: +65 6227 9038
Wavecell Inc. Philippines
BCG Corporate Center, 24th Floor 30th Street, Corner 11th Ave, Taguig,
1634 Metro Manila
PT. Wavecell Solutions Indonesia
Freeware Suites
Equity Tower, 18th floor
Sudirman Central Business District Lot 9
Jl. Jendral Sudirman Kav. 52-53
Jakarta 12190
Indonesia
Wavecell Co. Ltd. Thailand
281/19-23 Silom Soi 1, Silom, Bangrak, 10500, Bangkok, Thailand
Wavecell Pte. Ltd. Hong Kong
Unit 603, 6/F, Office Tower 1 Admiralty Centre
18 Harcourt Road
Admiralty
Hong Kong