Olivier Gerhardt, the CEO and co-founder of Wavecell, will be speaking at RISE 2018 in Hong Kong. With 7 years of expertise in running Asia’s leading cloud communications platform, he will be sharing on the way forward and why leading unicorn players in Southeast Asia such as Lazada, Traveloka and Tokopedia are turning to Wavecell as their preferred cloud messaging solutions and platform.
Take a sneak peek at the other points he will cover:
- Leveraging the rise of chat apps in Asia-Pacific…As APAC customers are increasing their use of various chat apps such as Whatsapp, WeChat, Facebook Messenger, LINE, Google RCS, Viber and more, Wavecell has expanded into this area. Companies can now enhance their customer experience through Wavecell’s Chat Apps API on a single platform.
- How do companies optimise their multichannel customer interaction for the best customer experience? As companies across industries — from banks to insurance, to logistics and e-commerce, rely on various modes of mobile communication for customer interaction, they require ONE platform to help manage this multichannel communication. Wavecell does this all on the cloud, with a dedicated 24/7 customer support centre to help companies navigate through these customer touch points.
- Additionally, Wavecell’s new Video Interaction product helps companies troubleshoot problems onsite without having to send service personnel there as well as improve customer service to the next level.
Want to hear more? Watch this space for his interview details at RISE 2018 once it has been released!