Singapore/Jakarta/Hong Kong/Bangkok/Manila, 2 August 2018 – Wavecell announced today that it is now an official solutions provider for the WhatsApp Business product.
WhatsApp Messaging is one of the leading tools to talk to anyone in the world, with more than 1.5 billion users. WhatsApp Business enables brands to engage and support their customers, on the channel they want to be reached.
Wavecell is Asia’s leading cloud communications provider with over 500 enterprise customers such as Lazada, Traveloka and Tokopedia, in many industry verticals across the Asia-Pacific region.
Simplifying communication between brands and customers
By providing Wavecell’s clients with early access to the WhatsApp Business product, with Wavecell’s agnostic Chat Apps solutions, businesses are able to rely on a single API to seamlessly manage communications between WhatsApp Business and other channels (SMS and other Chat Apps) automatically. Wavecell’s Chat Apps API adapts rich content to suit the channel, automates customisable fallback to ensure messages are delivered according to the business’ needs and allows one unified analytics reporting across channels.
Olivier Gerhardt, CEO and co-founder of Wavecell: “Wavecell has been fully focused on providing a multichannel cloud communications platform for businesses, serving diverse verticals. Innovative businesses are always seeking to provide a richer customer experience — with Wavecell’s newly launched agnostic Chat Apps solutions, on top of our Messaging solutions, we are pleased to join WhatsApp Business as an official solutions provider to provide this avenue.”
Use cases for WhatsApp Business
With Wavecell as a solutions provider, WhatsApp Business provides brands with the ability to send rich content, elevating discussions brands can have with their users via sharing of images, video and documents. The WhatsApp Business product can be used for the following use cases:
- eCommerce retailers can use the WhatsApp Business product for customer support discussions, delivery notifications and more
- Banking and Finance firms can use WhatsApp Business product for secure alerts, warnings and urgent communications
- WhatsApp Business can be used for travel businesses to communicate rich content such as new boarding passes, real-time flight rescheduling updates or travel confirmations
Users will need to opt-in for a brand to reach them and will be able to opt-out at any time.
Wavecell simplifies real-time communications using Messaging, Chat Apps, Video Interaction and Voice solutions for any platforms such as applications, websites, and services. Our strength lies in offering cloud-based multichannel communications to developers and enterprises for them to build better services by integrating our APIs and SDKs. Wavecell ensures first-class connectivity to more than 190 countries while maintaining high-security standards on the platform.