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SMS Engage

Simplify how you collect customer feedback

An add-on feature that allows you to fully integrate web surveys into your SMS workflows.

Get meaningful data with this feature that works even better than a 2-way SMS.

Instantly Capture Feedback Through Surveys

Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.

Ask for
Ratings

Let customers provide feedback with the click of a button.

Directly Make
Offers

Send vouchers or QR codes directly to your customers.

Make Referrals
Easy

Let customers refer friends or earn rewards with the click of a button

Confirm Deliveries & Appointments

With 2-way SMS, you can confirm with customers if they will be present at a certain time.

Start Engaging Your Customers in Just 3 Simple Steps

1

Design your SMS Engage survey or other content and deploy it online.

2

Trigger your survey or other content through the SMS Engage API.

3

Receive responses in real-time on your webhook or access them in the customer portal.

Interactive Content For Deeper Engagement

SMS Engage features a 2-way SMS function which makes it super simple to get feedback from your customers.

Turn-Key Solution

Manage everything from the campaign manager, with no integration or coding skills required

Easy Integration

Alternatively, integrate the SMS Engage API onto your platform to start collecting customers’ responses today

Rich Landing Pages

Create interactive forms and landing pages, such as satisfaction surveys, scheduling of deliveries, and QR Codes

Instant Feedback

SMS Engage is an alternative to 2-way SMS, where you can offer a richer experience and receive responses

Advanced Analytics

View previous campaign logs, responses, delivery rates and more

URL Shortener

Dynamic URLs will be automatically shortened to ensure cost-savings with CTR performance tracking

Contact Us

Any sales or general enquiries?

Complete the form on the right or email

Complete the form or email us at cpaas-sales@8x8.com.

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