Mangan.ph Success Story – Thousands of work-hours saved
Mangan.ph engages with their customers through an automated SMS API implemented by 8×8 (then Wavecell)
Mangan.ph is an online food delivery service, based in Angeles City – the culinary capital of the Philippines. It aims to boost the sales of their restaurant partners through their interactive website and mobile app.
Prior to using 8×8, Mangan.ph would manually send messages to individual customers who registered on their site; thus taking up tons of time and effort. The company needed a reliable SMS API that could allow their team to confirm new members into their system and programmatically communicate with current members.
WHY 8×8 WORKS FOR MANGAN.PH
Mangan.ph gave 8×8 SMS API a test and was pleased with the ease of integration into their platform. They also leveraged on features such as the live and real-time analytics on our platform, as well as the access of downloadable logs in bulk, which helped increase their entire productivity by 25%. Furthermore, the competitive and reasonable pricing that 8×8 offers is key to help Mangan.ph to grow!
THE SIMPLIFIED IMPLEMENTATION
Mangan.ph’s customers are now able to receive messages to confirm and track their food orders – a key factor to achieving better customer experience.
“The 8×8 API was easily integrated into our platform, and we leveraged on the automated messages to help build the credibility and trust of our brand. It is a valuable investment into the future”Louie Alcantara, Co-Founder of Mangan.ph.
Alcantara and his team was pleased when they saw a 35% increase in customers satisfaction as they enjoyed instant updates on their order statuses via SMS messages.
The customers of today demand instant and real-time updates, therefore it is crucial that businesses meet these fundamental expectations. Interested to discover how SMS can improve your customer experience? Try out 8×8’s SMS API here.