8x8 Converse
All of your customer conversations in one place
Simplify your customer service stream by unifying every chat app conversation into a single interface.
Communicate with your customers on their favorite chat platform
A chat platform that puts every conversation in one place.
Get Started
Instantly
To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.
Get Closer
to Customers
Wavecell Connect lets you talk to your customers, wherever they are, on whatever app they choose.
Scales
With You
Quickly add every chat app you use today — and each one you add in the future.
Chat
Smarter
Assign conversations to agents, track conversation status, and monitor agent performance.
Choose The Chat Apps Your Customers Want.
Create a Single Source of Customer Information
Consolidate
Channels
With our chat platform, you can unify all conversations into a single source to provide seamless support.
Create
Context
See and edit customer information, access previous conversations, and more.
Simplify
Management
Update conversation statuses and resolve issues on our contact center platform quickly by reviewing notes.
Give Your Customers the Best Support Possible
With the ability to add notes, edit customer information, and review previous tickets, customers will feel supported and heard.
Integrated Dashboard
Integrate customer profiles with your CRM to track ticket status.
Process Control
Ticket assignment based on agent availability
Advanced Analytics
View previous logs, and open/closed conversations
Simple Navigation
Toggle between the different ticket statuses with a click
Customer Care
Previous conversations, customers notes, and tags all available on customer profiles
Easy User Management
Let admins re-assign tickets, create agents, and merge contacts
Agent Tracking
Filter tickets assigned to each agent and track customers’ average wait time
Artificial Intelligence
Suggested replies, classification of inquiries, and automatic routing
It’s easy to get started
Looking for a chat solution for your business? Contact us to find a package that’s right for you.