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Wavecell Connect

All of your customer conversations in one place

Simplify your customer service stream by unifying every chat app conversation into a single interface.

Communicate with your customers on their favorite chat platform

A chat platform that puts every conversation in one place.

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Get Started
Instantly

To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.

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Get Closer
to Customers

Wavecell Connect lets you talk to your customers, wherever they are, on whatever app they choose.

 

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Scales
With You

Quickly add every chat app you use today — and each one you add in the future.

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Chat
Smarter

Assign conversations to agents, track conversation status, and monitor agent performance.

Choose The Chat Apps Your Customers Want.

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Create a Single Source of Customer Information

Consolidate
Channels

With our chat platform, you can unify all conversations into a single source to provide seamless support.

Create
Context

See and edit customer information, access previous conversations, and more.

Simplify
Management

Update conversation statuses and resolve issues on our contact center platform quickly by reviewing notes.

Give Your Customers the Best Support Possible

With the ability to add notes, edit customer information, and review previous tickets, customers will feel supported and heard.

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Integrated Dashboard

Integrate customer profiles with your CRM to track ticket status.

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Process Control

Ticket assignment based on agent availability

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Advanced Analytics

View previous logs, and open/closed conversations

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Simple Navigation

Toggle between the different ticket statuses with a click

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Customer Care

Previous conversations, customers notes, and tags all available on customer profiles

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Easy User Management

Let admins re-assign tickets, create agents, and merge contacts

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Agent Tracking

Filter tickets assigned to each agent and track customers’ average wait time

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Artificial Intelligence

Suggested replies, classification of inquiries, and automatic routing

Contact Us

Any sales or general enquiries?

Complete the form on the right or email

Complete the form or email us at cpaas-sales@8×8.com.

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