All of your customer conversations in one place
Simplify your customer service stream by unifying every chat app conversation into a single interface.
To use our chat platform, simply add Chat-Apps channels and 2-Way SMS numbers — No coding/ integrations required.
Wavecell Connect lets you talk to your customers, wherever they are, on whatever app they choose.
Quickly add every chat app you use today — and each one you add in the future.
Assign conversations to agents, track conversation status, and monitor agent performance.
Choose The Chat Apps Your Customers Want.
Create a Single Source of Customer Information
With our chat platform, you can unify all conversations into a single source to provide seamless support.
See and edit customer information, access previous conversations, and more.
Update conversation statuses and resolve issues on our contact center platform quickly by reviewing notes.
Integrate customer profiles with your CRM to track ticket status.
Ticket assignment based on agent availability
View previous logs, and open/closed conversations
Toggle between the different ticket statuses with a click
Previous conversations, customers notes, and tags all available on customer profiles
Easy User Management
Let admins re-assign tickets, create agents, and merge contacts
Filter tickets assigned to each agent and track customers’ average wait time
Suggested replies, classification of inquiries, and automatic routing