Wavecell Connect

Customer conversations made simple

Wavecell Connect is a contact center platform that will bring you closer to your customers, enabling your two-way chat conversations without requiring any coding skills. Enjoy having all your Chat Apps conversations across channels – the ones you use today or plan to use in the future – in one place.

Empower your customer service team by unifying all customer conversations on one interface. No implementation.

ipad pro with wavecell connect customer support

Reach your customers through any channel

Simple. Intuitive. Powerful.

What we offer

Integrated Dashboard

Integrated Dashboard

Ticket statuses to track all cases, with all customer profiles integrated with your CRM

Process Control

Process Control

Ticket assignment based on agent availability or option to assign each ticket

Easy User Management

Easy User Management

Admin access to re-assign tickets, create agents, and merge contacts

Simple Navigation

Simple Navigation

Toggle between the different ticket statuses with a click

Customer Care

Customer Care

Previous conversations, customers notes and tags all available on their profile

Advanced Analytics

Advanced Analytics

View previous logs, closed and open conversations and more

Agent Tracking

Agent Tracking

Filter tickets assigned to each agent and track average wait time

Artificial Intelligence

Artificial Intelligence

Suggested replies for end user, classification of enquiries and routing

Start digitising your customer service

Communicate with your customers on their favourite messaging channels