Chat Apps

Leverage on the reach and rich content capabilities of chat apps - with our multi-channel Chat Apps solution

Discover Rich Communication Possibilities

Contact our sales team and find out how your business can stand out from its competitors with our Chat Apps API

Chat Apps API Use Cases

Chat Apps Features

Single Endpoint

Single Endpoint

Use the same API for all channels (e.g. WhatsApp, Viber, Google RCS, WeChat, LINE, Zalo, Facebook Messenger, SMS, etc.)

Smart Retry

Smart Retry

To ensure delivery of online messages, all undelivered messages will reroute to another channel

SMS Fallback

SMS Fallback

Undelivered or unread messages will be re-sent via SMS to ensure maximum successful deliveries

Automated Content Adaptation

Automated Content Adaptation

Rich online messaging content will be automatically adapted to various chat app channels

Read or Delivered Receipts

Read or Delivered Receipts

Get information such as messages sent, delivered, read and more!

Preferred Channel Management

Preferred Channel Management

Set a priority order to determine which chat app channels to be used first to send your messages

Onboarding Support

Onboarding Support

Onboarding for Chat Apps channels (such as WhatsApp, Viber, LINE, etc) will be handled by us

Template Management

Template Management

Automatically identify and distribute messages as template messages based on content

Plug-and-play integrations

Zendesk Support

Integrate Chat Apps into your Zendesk’s support ticketing system through a plug-and-play integration

Salesforce

Have 2-way chat app conversations with leads and customers through integration with your Salesforce account

Freshdesk

Freshdesk

Conduct customer support with Chat Apps through seamless Freshdesk integration

Wavecell Connect

Our very own contact centre to carry out and manage your Chat Apps conversations across channels

Contact us

Any sales or general enquiries? Complete the form below or email hello@wavecell.com