Live Video Interaction

Enhance your customer experience to a whole new dimension

WATCH SOME USE CASES

Customer engagement

  • Increase customer satisfaction
  • Virtually walk your clients through complex documents
  • Increase sales conversion rates
  • Engage your customers using technology
  • Create and build a trusted relationship

Insurance

  • Reduce time needed to process claims
  • On-board new clients using video live-interaction
  • Reduce resources, costs and fraud
  • Instantaneously improve customer satisfaction
  • See damages in real-time

Field Service

  • Remotely support your field technicians
  • Decrease time needed to resolve cases
  • Decrease costs
  • Improve customer satisfaction
  • Increase successful fix rate

Healthcare

  • Provide tele-consultation to your patients
  • Decrease number of walk-in patients
  • Assist patients who are travelling overseas
  • Remotely monitor patients’ health
  • Increase patients’ satisfaction

Some key features:

Annotations

Annotation

Increase workflow efficiency by annotating images and documents in real-time

Co-browsing

Co-browsing

Send any URL during the call to allow customers to interact on the same page

Snap photos

Launch user's camera application and capture HD photos anytime during a video call

Geolocation

Obtain the location of a mobile device to tag photos with time stamp and GPS

HD AUDIO

Experience crisp and clear audio for a productive conversation

HD Photo

Capture and save screenshots from all video calls

Live video

See what your customer see in real-time

Multi-party

Add multiple experts or viewers into your video session

Recording

Record interactions including audio, video and annotations

Sharing

Share files and share screens during a video call to enhance user experience

Customise Video Launch

Start video calls by inviting your clients via SMS, email, URL or just a button in your application or website

Zoom

Remotely zoom the user's camera to have a better view

Wavecell powered by SightCall

Scalable and optimised for
real-time communication

Benefit from a scalable, fault-tolerant, and latency-optimized infrastructure. Enjoy a service that seamlessly operates across various browsers and devices.

Instant Deployment

Our Live Video Interaction API can be deployed instantly without modifying your existing IT infrastructure
  • Admin Dashboard
  • WebRTC
  • Agent Console
  • Mobile Application

Seamless Integration

Our Live Video Interaction solution can be fully integrated within your existing environment
  • CRM Plugin
  • Rest API
  • Single Sign On
  • Javascript Javascript